Top-up & Billing

Zerops provides a transparent credit-based payment system that makes managing your account finances straightforward. You can easily add funds to your account through manual or automatic top-ups, track all your transactions, and download invoices for your records.

This page explains how to manage your account balance, set up payment preferences, and access your complete billing history to help you maintain uninterrupted service while keeping your finances organized.

Manual Top-up

Manual top-ups give you direct control over your account funding. To add credits to your account immediately:

1. Navigate to Credit & Spend Overview in the Organization section of the main menu
2. Click on Top up credit and fill in the billing information
3. Enter your desired top-up amount (minimum $10 VAT excl.)
4. Complete payment using your saved or new payment method

Automatic Top-ups

Automatic top-up ensures your projects continue running without interruption by replenishing your credits when they run low.

Prerequisites

Automatic top-ups are available once you have made at least one manual top-up, saved a payment method, and provided your billing information. The saved card is charged off-session, so a valid payment method must stay on file.

To turn them on, navigate to Credit & Spend Overview in the Organization section of the main menu, open the automatic top-up settings, and configure the three values described below.

How Automatic Top-ups Work

When enabled, Zerops periodically checks your balance and tops it up by a fixed amount whenever your credit drops below a threshold you choose, up to a limit you set for each calendar month. Zerops initiates an automatic payment when:

• Your combined balance (credit + promo credit) drops below your threshold
• You have automatic top-ups enabled
• The top-up wouldn't exceed your calendar-month limit

Important notes

• Each top-up charges the fixed amount you configured, regardless of how fast you're spending
• Your balance is checked periodically (every few minutes), so a top-up can take a few minutes to appear after you drop below the threshold
• The final automatic top-up of the month is reduced so the month's total lands exactly on your calendar-month limit; after the limit is reached, automatic top-ups pause until the next calendar month
• To avoid repeatedly hitting your payment method (which can get a card flagged or blocked by the payment processor), top-ups are spaced out: after a successful top-up Zerops waits 1 hour before the next one, and after a failed top-up it waits 1 day before trying again
• If a charge fails, Zerops notifies you so you can check the validity and available funds of your saved card. After 3 failed attempts in a row, automatic top-up is turned off and you're notified by email; re-enable it once your payment method is working again
• Auto top-up limits don't affect manual payments — add any amount manually regardless of automatic settings

Configuration Options

Threshold

When your combined balance (credit + promo credit) drops below this value, an automatic top-up is triggered.

Top-up Amount

The fixed amount charged to your saved card on each automatic top-up.

• Minimum: $10 (matches the minimum manual payment)
• Maximum: $10,000 per top-up

Calendar-Month Limit

The maximum total that can be automatically charged within a single calendar month (UTC). This safeguards against unexpected costs: once the limit is reached, automatic top-ups pause until the next calendar month.

• Must be at least the top-up amount (so at least one top-up can go through each month)

Scenario: Application with ~$50 weekly operating costs and an initial manual top-up of $100

Your Settings:

• Threshold = $50
• Top-up amount = $200
• Calendar-month limit = $500

Expected behavior:

• When your balance falls below $50, Zerops charges $200 to bring it back up
• Each top-up is exactly $200, no matter how fast you're spending, until you approach the calendar-month limit
• After two top-ups ($400), a full $200 would exceed the $500 limit, so the next top-up is reduced to $100, bringing the month's total to exactly $500
• Automatic top-ups then pause until the limit resets at the start of the next calendar month (UTC)

Billing Information

You are required to enter billing details for all transactions (manual and automatic top-ups), with one exception:

• EU-based users who are not VAT payers with transactions under $350

You can save your billing details by navigating to Invoices & Billing Settings in the Organization section of the main menu.

Invoices

Zerops provides easy access to all invoices generated for manual and automatic top-ups within your organization.

To view and manage your invoices navigate to Invoices & Billing Settings in the Organization section of the main menu.

Export Credit Consumption Records

Zerops allows you to download monthly reports of your credit consumption history for analysis and record-keeping.

1. Navigate to Credit & Spend Overview in the Organization section
2. Find the Export Credit Consumption Records section
3. Click on any month button to download that period's report

Reports are available for the past 12 months in TXT format and include:

• Client information and reporting period
• Starting and ending balances
• Itemized resource charges by project and service
• Credit transactions (top-ups, refunds, promotional credits)
• Clear distinction between common (paid) and promotional credits